We’re so confident that you’ll love our products, that we offer Full Refunds, with no questions asked, no matter the reason.

Wether you’ve simply changed your mind or are no longer travelling, we will issue you a full refund:

– In Cash, once you pickup the gear, in case you’re already in Nepal;

– Back to your card, the one used to make the online purchase, in case you request the refund before arriving in Nepal;

Cash refunds are issued in hand, in the store during your gear pickup.

Card refunds, are issued as soon as they’re requested online, and you can expect to receive the amount back into your account in 2 to 7 business days. 

All items will be delivered to you once you arrive in Nepal. If you’re already in Kathmandu, we can prepare an express delivery and get your gear ready in under 3 hours.

After you conclude the online purchase of your pack, we’ll get in touch to confirm your arrival date and prepare the delivery.

You can choose to get it delivered to your Hotel or pick it up in store at one of our showrooms.

If you choose to pick up at the showroom, you may make use of our chauffeur service, free of charge, to take you from your hotel to the showroom. This is usually the preferred option as it allows you to try on multiple styles and sizes on the spot, to get your perfect fit.

Upon checkout, we will ask you to share your usual sizes for upper and lower body clothing.

This will allow our AI algorithm to get your gear pack ready for your arrival, with correctly sized items. This step is usually enough, based on historical data.

Additionally, to make sure you get the absolute best fit, you’ll be able to try on and replace any item during pick up, once you arrive in Kathmandu. We’ll send one of our drivers to pick you up at your hotel and take you to one of the showrooms.

With thousands of items in stock, ranging from ‘Small’ to ‘Double Extra Large’, you’ll be able to get the ones that fit you perfectly

Most items in stock have more than 5 variations each – be it in color or style – and you’re entirely free to choose the ones that you prefer, upon arrival.

For most items, our selection is wider than what you would usually find at a local retailer back home.

Please note that the colors of the items displayed at checkout are placeholders only, meant to help you navigate the contents of the pack. Final style and size selection will be done in person, at your discretion.

In-store you’ll be able to choose from hundreds of items to get exactly what you want.

The gear available through MountReady is a mix of items handcrafted in-house by master artisans, with decades of experience, and items sourced from the same reputable suppliers that supply the big brands you have at home.

Before introducing any item to the public, we make sure that its performance is up to the highest international standards by testing each version using a range of stress tests as well as in-field testing by taking the gear to the mountains and reviewing how it holds.

Additionally, all of the in-house made items are designed by actual mountaineers whose input is the backbone behind every manufacturing decision.

For example our down jackets and sleeping bags are filled 100% with the highest quality and ethically sourced Goose Down fill 900 which give them unmatched properties: they’re highly compressible, ultralight and amazingly warm.

Most of the big brands you know, source their products from the exact same suppliers we do. But when you buy from them, you pay them a premium for the brand name and to cover advertising costs.

On the other hand, local shop owners in Kathmandu rely on first time walk-in customers who know little about the products they’re buying, only buy a couple of items and are unlikely to become repeat customers. This incentivises owners to price gouge and pay little attention to the quality of their products.

MountReady on the other hand has no advertising budget, we rely exclusively on word of mouth and past clients’ reviews in order to exist and grow: thus we simply can’t afford to sell low quality equipment that fails.

All of MountReady gear is sourced either: directly from local master artisans we sponsor and supervise or wholesale manufacturers we’ve certified. This allows us to apply strict quality control measures to every piece of gear we supply our clients with, as well as cut middleman fees.

And because we also sell the gear packs in full – rather than individual items – we can further afford to cut margins, giving you an unmatchable value for money.

Short answer is Yes.

Most people decide to take the gear they purchased trough MountReady back home as it will serve them for years to come.

But some, mainly those continuing their travels after Nepal, end up selling it to other trekkers or local shops specialized in buying used gear, abundant and easily findable in Thamel.

Others still, donate it to their Porters as a tip or a gesture of appreciation for their help. 

MountReady doesn’t currently offer renting of gear.

However, you’re free to edit the suggested gear packs as you see fit, including adding or deleting items from it.

So, if you prefer to rent or already own some of the necessary gear for your trek, you can simply delete those items from MountReady’s gear packs and purchase only what you’re still missing.